---
title: How can I tag customer subscriptions from WooCommerce in Intercom?
description: "Our plugin can add tags to a contact in Intercom when: - A subscription is **created** in WooCommerce - A subscription is **renewed** in WooCommerce - A subscription is **placed on hold / paused** in WooCommerce - A subscription is…"
url: "https://www.wooninja.io/documentation/how-can-i-tag-customer-subscriptions-from-woocommerce-in-intercom/"
updated: "2024-07-18"
category: Intercom
---

# How can I tag customer subscriptions from WooCommerce in Intercom?

Our plugin can add tags to a contact in Intercom when:

- A subscription is **created** in WooCommerce
- A subscription is **renewed** in WooCommerce
- A subscription is **placed on hold / paused** in WooCommerce
- A subscription is **cancelled** in WooCommerce
- A subscription **expires** in WooCommerce

1. Check the Intercom box, and then click Intercom in the sidebar.

2. Enter the tags you wish to add during specific events e.g. Renewals, Cancellations etc

![](https://www.wooninja.io/wp-content/uploads/2024/03/intercom-woocommerce-subscription-tags-1600x891.png)

**Important**

- Tags are added 15 minutes after an event; e.g. If a subscription is put on hold at 1 pm, the tag will be applied at 1:15 pm. This time gap is to prevent tags from being applied as subscriptions are renewed, edited, etc.
- Purchase tags, as highlighted below, are only added or removed for the initial order, not subsequent renewal orders etc.

![](https://www.wooninja.io/wp-content/uploads/2024/03/Screenshot-2024-03-13-at-2.25.34 PM-1600x721.png)