---
title: "Getting Started: Tawk.to"
description: "To start, you’ll need to ensure you have the following plugins installed and active: - Groundhogg (Free or Premium) - Groundhogg Tawk.to Extension **Important**: The **Chat Started** benchmark does not always trigger consistently as Tawk.to does not always send the users name…"
url: "https://www.wooninja.io/documentation/getting-started-tawk-to/"
updated: "2022-03-14"
category: Groundhogg / Tawk.to
---

# Getting Started: Tawk.to

To start, you’ll need to ensure you have the following plugins installed and active:

- Groundhogg (Free or Premium)
- Groundhogg Tawk.to Extension

**Important**: The **Chat Started** benchmark does not always trigger consistently as Tawk.to does not always send the users name and email for that event. For better funnel reliability, I recommend using the **Chat Ended** benchmark in funnels. **Chat Ended **will also trigger if the user fills out the Tawk.to form when you are offline.

[Connecting WordPress to Tawk.to](https://www.youtube.com/embed/Lt_ggy0ZBPQ?feature=oembed)

When you are ready to start, your installed and active plugins should include the Groundhogg Tawk.to Extension:

![groundhogg tawk to plugins](https://www.wooninja.io/wp-content/uploads/2021/02/groundhogg-tawk-to-plugins-1600x555.png)

Click **Groundhogg**, then **Settings**, then **Tawk.to**

![groundhogg tawk to license](https://www.wooninja.io/wp-content/uploads/2021/02/groundhogg-tawk-to-license-1600x664.png)

Enter your WooNinja license key, then click **Save Changes**. Once the page has refreshed, click **Activate License**.

Open Tawk.to and log into your account. Choose **Settings** in the bottom left corner, then **Webhooks**. Click **Create Webhook**

Add the URL as displayed in the settings screen of your Groundhogg settings e.g. https://www.example.com/wp-json/groundhogg-tawkto/v1/webhook

Check all three boxes for the webhook options.

Click **Save**

![tawk to groundhogg webhook](https://www.wooninja.io/wp-content/uploads/2021/02/tawk-to-groundhogg-webhook-1600x813.png)

For security, once created, copy and paste the signing key from Tawk.to:

![tawk to secret key groundhogg](https://www.wooninja.io/wp-content/uploads/2021/02/tawk-to-secret-key-groundhogg-1600x810.png)

to the appropriate setting in Groundhogg:

![tawk to groundhogg webhook signing](https://www.wooninja.io/wp-content/uploads/2021/02/tawk-to-groundhogg-webhook-signing-1600x675.png)

Check the box to enable verification and click **Save Changes**

That’s it, you are ready to create funnels!